faq

Frequently Asked Questions (FAQ)

Welcome to TechNuha’s FAQ page! We’ve compiled answers to some of the most common questions about our products, shipping, returns, and more. If you don’t find the answer you’re looking for, feel free to reach out to us directly.

1. What products do you sell?

We offer a wide range of innovative tech products, including gadgets, accessories, smart devices, and electronics. You can explore our full catalog on the Shop page.

2. How do I place an order?

Placing an order is easy:

  1. Browse through our products and add your desired items to your cart.

  2. Go to the Checkout page.

  3. Enter your shipping details and payment information.

  4. Confirm your order, and you will receive an order confirmation email.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Google Pay and Apple Pay (if available)

4. Can I modify or cancel my order?

Once an order is placed, we begin processing it immediately. If you need to modify or cancel your order, please contact us at support@technuha.com as soon as possible. We will do our best to assist you, but once the order is shipped, we are unable to make changes.

5. How long will it take to receive my order?

Shipping times vary depending on the method you choose:

  • Standard Shipping: 7-10 business days

  • Expedited Shipping: 3-5 business days

  • International Shipping: 10-15 business days

You will receive a tracking number once your order has been shipped.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. During checkout, you’ll be able to see if we ship to your location. Please note that import duties and taxes may apply and are the responsibility of the customer.

7. What should I do if my order is damaged or lost?

If your order is damaged or lost during shipping, please contact us immediately at support@technuha.com with your order number and a description of the issue. We will investigate and work with the shipping carrier to resolve the problem.

8. Can I track my order?

Yes! Once your order has been shipped, we will send you a tracking number to the email address you provided. You can use this tracking number to monitor the progress of your package.

9. What is your return and refund policy?

We offer a 30-day return policy. If you're not satisfied with your purchase, please visit our Return & Refund Policy page for full details on how to return items and request a refund.

10. How do I contact customer support?

For any questions or concerns, you can reach our customer support team by:

  • Email: support@technuha.com

  • Phone: +1 (929) 230-1664

  • Address: 444 Alaska Avenue, Suite #CDI666, Torrance, CA 90503, USA

11. Do you offer gift cards?

At the moment, we do not offer gift cards. However, we are constantly working to improve our services, so please stay tuned for future updates!

12. How do I update my account information?

To update your account information, simply log into your account on our website. From there, you can update your personal details, billing and shipping addresses, and password.

If you still have questions or need further assistance, don’t hesitate to contact us directly at support@technuha.com. We’re here to help!